I too bought mine a couple of months ago and only just tried to use today. Very disappointed with performance.

My photos scanned ok but have a black area the same size as the photo on the side of each one. I moved the slide to correct size and still the same am not very happy yes did calibrate it first. Bought it some time ago but did not use it until now,...

Have been trying for hours to scan my photos and it scans just black and white and scanning just a half of the photo. After I tried to call the hotline I was asked to send a email and got disconnected- so I went online and saw that the support team is...

I bought this scanner with the aim of scanning negatives and really wish I had not. I can not recommend anything about it at all. It turns some color negatives into black and white images for no apparent reason. Others it just refuses to scan again for...

After following all the instructions, this product couldn't even automatically scan a photo AT ALL: the rollers couldn't move and made a horrible noise. I tried cleaning them with the cleaning tool, but it didn't work. It was an extreme disappointment....